Privacy Policy
Last Updated: August 2026
At Mayfair Autohaus, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, contact us, purchase or sell a vehicle, or otherwise deal with Mayfair Autohaus.
Information We May Collect
Depending on your interaction with us, we may collect information including:
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Your name and contact details, such as your phone number and email address
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Information you provide through our website, social media, phone, email or in person
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Details relating to a vehicle you enquire about, purchase, trade or sell
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Information relating to vehicle sourcing or customisation requests
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Identification and documentation required to complete a vehicle transaction
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Driver licence details
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Payment and transaction information
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Information you choose to provide when requesting assistance or a referral in relation to vehicle finance
We only collect information that is reasonable necessary for our business activities or where required by law.
How We Use Your Information
We may use your personal information to:
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Respond to vehicle enquiries
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Facilitate the purchase, sale or trade-in of vehicles
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Prepare contracts and other documentation associated with a vehicle transaction
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Arrange registration or transfer documentation
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Provide vehicle sourcing and customisation services
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Communicate with you regarding your enquiry or transaction
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Provide after-sales assistance
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Refer you to third-party service providers where requested or appropriate
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Meet our legal and regulatory obligations
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Improve our services and customer experience
Where you have consented, we may also contact you about vehicles, services or opportunities that may be relevant to you. You can ask us to stop sending marketing communications at any time.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
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VicRoads and other relevant government or regulatory authorities
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Service providers assisting with vehicle registration, transfer inspection, transport, detailing, repair or custoisation
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Independent finance brokers or finance providers where you have requested or consented to a referral
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Professional advisers, insurers, accountants or legal representatives
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Technology or website providers that assist us in operating our business
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Other parties where required or authorised by law
Website Enquiries
When you submit an enquiry through our website, we may collect the information you provide, including your name, phone number, email address and details of your enquiry.
We use this information to respond to you and provide the services or information you have requested.
Our website may also collect basic technical information such as browser type, device information, IP address and website usage information through cookies or analytical tools.
Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our website, improve website performance and measure the effectiveness of our marketing.
You may be able to disable cookies through your browser settings, although doing so may affect some website functionality.
Third-Party Websites and Services
Our website may contain links to third-party websites or services, including finance brokers, advertising platforms or other service providers.
Mayfair Autohaus is not responsible for the privacy practices of third parties. We recommend reviewing the privacy policy of any third-party before providing them with personal information.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records and may be held using reputable third-party software or cloud-based service providers.
Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal record-keeping requirements.
Accessing or Correcting Your Information
You may request access to personal information we hod about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact Mayfair Autohaus using the contact details provided on our website.
We may need to verify your identity providing access to personal information.
Finance Assistance & Referrals
Mayfair Autohaus does not provide financial advice, arrange finance or make lending decisions.
If you request assistance with vehicle finance, Mayfair Autohaus may refer you to an independent third-party finance broker.
With your consent, we may share relevant personal information, such as your name and contact details, with the broker to facilitate the referral.
Any additional personal or financial information required for a finance application will be collected and handled directly by the broker in accordance with their own privacy policy.
Finance brokers and finance providers operate independently of Mayfair Autohaus and have their own terms, lending requirements and privacy policies.
A decision to use a broker we introduce you to is entirely your choice and is separate from your vehicle purchase from Mayfair Autohaus.
Privacy Complaints
If you have concerns about how Mayfair Autohaus has handled your personal information, please contact us so that we can investigate and respond.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The current version will be made available on the Mayfair Autohaus website.
Contact Us
For questions, access or correction requests, or privacy concerns, please contact:
Mayfair Autohaus
Email: info@mayfairautohaus.co
Phone: 0412 393 512